Fully - Fitted Service
1. To confirm a booking, and reserve your date, a deposit of 25% of the total invoice is required. For bookings of less than 15 chairs, full payment is required upfront to confirm; as are bookings confirmed less than one month before the date. None of these payments are refundable.
2. Any remaining balance is due one calendar month before the date of the reservation. Failure to pay this instalment on time may result in the cancellation of the booking in line with our cancellation policy (below) and loss of the deposit.
3. Cancellations / failure to pay by the client: If a confirmed booking is cancelled by the client 90 days before the event, then 50% of the remaining balance must be paid. If the client cancels within 60 days of the event the full remaining balance must be paid. If the client fails to pay the balance within the timescale indicated in clause 2, this will be classed as breach of contract, the booking will be cancelled by The Sophisticated Touch, and the debt will be passed to an external agency, or legal action will be taken to recover funds. The deposit is non-refundable in any situation.
4. It is the responsibility of the hirer to ensure that our chair covers (and additional accessories) are the correct size to fit the chairs at the venue.
5. Hirers should ensure we are provided with a swatch of your chosen colour scheme as quickly as possible after confirming a booking. Failure to provide this within at least one month of your reserved date may result in us not being able to source a sufficient match.
6. Delivery, set-up and collection of the hired property are included in the cost of the quotation, unless otherwise stated.
7. Unless stated otherwise, the usual hire period is until 01.00 the day after hire. Anything exceeding this may result in additional charges. These will be clearly explained in the quotation.
8. Hired goods remain the property of The Sophisticated Touch, although the hirer is entirely responsible for any loss or damage to the goods from completion of set-up to collection after the event.
9. Upon delivery, a security deposit of £250.00 is required as protection against permanent damage to our property, or its total loss. To keep matters simple, we recommend this is sent to us a few days before the reservation. The deposit will be returned, or destroyed when covers and accessories have been collected, and inspected, which is usually in the week following hire. Soiling which can be removed through cleaning is acceptable, although permanent damage (certain stains, tears or burns to the linen) is charged for at £10.00 per chair cover and £2.50 per sash / accessory. This will be deducted from the security deposit.
10. Hirers should ensure they, or a representative is waiting to meet us on the day and agreed time of delivery and collection.
11. It is the responsibility of the hirer to ensure that we are made aware of your timescales, and we have adequate time to set-up before the commencement of the event.
12. Whilst every conceivable effort will be made by us to arrive at the venue in good time to set up, we cannot be held responsible for vehicle breakdown, road traffic accidents, adverse weather conditions and actions by the emergency services which delay our arrival. (Precautionary measures have been taken to assist us in the event vehicle breakdown.)
13. In the case of cancellation by ourselves (for whatever reason), we are only liable to refund the total paid by the client at the time. If the cancellation is in excess of one calendar month before the date, only the deposit will be refunded. If the cancellation is within one calendar month, we will refund the balance, as long as it has been paid. We are not, in any circumstance, liable for any other costs that the client, or any other party may incur as a result of our cancellation.
14. The Sophisticated Touch is run by Kirsty and Andrew Chesterman. They are the sole owners (unless otherwise stated) of all property hired out under this trading name.
The wording of these Terms and Conditions may differ slightly from the version clients will be required to sign. This copy is purely a generic sample. If this copy is printed and returned to us, it will not be accepted as a valid confirmation.